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Privacy Policy

Updated: Sep-2025

  1. Introduction

Welcome to Everest Elite Real Estate L.L.C (“we,” “our,” “us”). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy (“Policy”) describes how we collect, use, process, disclose, and protect the personal information of our:

  • Clients and Potential Clients (buyers, sellers, landlords, tenants)
  • Website Visitors
  • Business Partners and Service Providers
  • Job Applicants

This Policy is formulated in accordance with the laws of the United Arab Emirates and, where applicable, the data protection regulations of the Dubai International Financial Centre (DIFC) and the Abu Dhabi Global Market (ADGM).

By using our services, visiting our website (http://everestelite.co), or providing your information to us, you acknowledge that you have read and understood the practices described in this Policy.

  1. Who We Are

Everest Elite Real Estate L.L.C is a licensed real estate brokerage in the UAE, with our registered office at Office 307, Bay Square Building 1, Business Bay, Dubai, UAE.

  1. What Personal Data We Collect

We may collect the following categories of personal data:

  • Identity Data: Full name, Emirates ID number, passport copy and number, visa status, nationality, photograph.
  • Contact Data: Email address, phone number, home/business address.
  • Financial Data: Bank account details, credit card information (processed securely by payment gateways), salary certificates, credit history/reports (with consent), and information for anti-money laundering (AML) checks.
  • Transaction Data: Details about properties you are interested in, offers made, tenancy agreements, sale and purchase agreements, commission agreements, and communication records.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  1. How We Collect Your Personal Data
  • Direct Interactions: You provide us with your data by filling in forms, corresponding with us by post, phone, email, in our offices, or otherwise. This includes data you provide when you:
    • Inquire about or use our services;
    • Sign a brokerage agreement;
    • Subscribe to our service or publications;
    • Request marketing to be sent to you;
    • Enter a competition, promotion, or survey; or
    • Give us feedback or contact us.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage Data using cookies and similar technologies.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, including:
  • Property portals (e.g., Property Finder, Bayut);
  • Government authorities (e.g., DLD, RERA) for verification and registration purposes;
  • Banks and financial institutions for transaction processing;
  • Credit reference agencies;
  • Your representatives (e.g., lawyers, Power of Attorney).
  1. Lawful Basis for Processing Your Data

We will only process your personal data when we have a lawful basis to do so. The lawful bases we rely on are:

  • Performance of a Contract: Processing necessary for the execution of a contract with you (e.g., to facilitate a property sale or lease).
  • Legal Obligation: Processing necessary for compliance with a legal obligation to which we are subject (e.g., AML checks, tenancy contract registration with DLD/RERA, tax reporting).
  • Legitimate Interests: Processing necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests (e.g., marketing similar services, fraud prevention, network security).
  • Consent: Where we have obtained your clear, specific, and unambiguous consent for specific purposes (e.g., for certain marketing communications). You have the right to withdraw consent at any time.
  1. How We Use Your Personal Data
  • Purpose / Activity Type of Data Lawful Basis for Processing
  • To register you as a new client Identity, Contact Performance of a contract
  • To process and facilitate property transactions (sales/leases) Identity, Contact, Financial, Transaction Performance of a contract, Legal obligation
  • To manage our relationship with you Identity, Contact, Marketing Performance of a contract, Legal obligation, Legitimate interests
  • To administer and protect our business and website Identity, Contact, Technical Legitimate interests (for running our business, IT services, network security)
  • To deliver relevant website content and advertisements Identity, Contact, Usage, Marketing, Technical Consent, Legitimate interests (to study how customers use our services, to develop them, to grow our business)
  • To use data analytics to improve our website, services, marketing Technical, Usage Legitimate interests (to define types of customers for our services, to keep our website updated)
  • To comply with legal and regulatory requirements (AML, KYC, RERA/DLD) Identity, Contact, Financial, Transaction Legal obligation
  1. Disclosure of Your Personal Data

We may share your personal data with the following categories of third parties for the purposes set out in this Policy:

  • Government and Regulatory Authorities: Such as the Real Estate Regulatory Agency (RERA), Dubai Land Department (DLD), and other relevant authorities as required by law.
  • Business Partners: Lawyers, notaries, banks, mortgage advisors, property developers, and other service providers essential to completing your real estate transaction.
  • Service Providers: Companies that provide IT, system administration, hosting, marketing automation, and payment processing services.
  • Professional Advisors: Including lawyers, bankers, auditors, and insurers.
  • Third Parties in case of Merger or Acquisition.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

  1. International Transfers of Data

We primarily store and process your data within the UAE. However, some of our third-party service providers (e.g., cloud storage providers like Microsoft/Google) may be based outside the UAE. In such cases, we will ensure an adequate level of protection for your data by implementing appropriate safeguards as required by UAE law.

  1. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These include encryption, access controls, and secure IT systems. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

  1. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are based on UAE legal and regulatory requirements (e.g., RERA mandates a 5-year retention period for real estate transaction records).

  1. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may have the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details in Section 14.

  1. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some browser cookies, but this may impair the functionality of our website.

  1. Changes to This Privacy Policy

We may update this Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this Policy. We will notify you of any material changes by posting the new Policy on our website.

  1. Contact Us & Complaints

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at: Contact

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in the UAE (e.g., the DIFC Commissioner of Data Protection or the ADGM Office of Data Protection).

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